If you need assistance with a recent purchase, sorry but eWAY is unable to assist in any way. eWAY is the (awesome) 3rd party payment provider that has provided the payment facility to the merchant you purchased from.
We are NOT involved in the day-to-day operations of the businesses that use our service.
You will need to contact the business or website that you purchased from directly for help.
We also suggest you try the company's Facebook or Twitter accounts.
Note: If for any reason you are unable to contact the businesses, please contact your credit card supplier to organize a full refund on your purchase by requesting a chargeback.
Credit cards are setup for your protection as a consumer - talk to your bank to learn more.