Learn the basics
Browse our knowledge base to find answers, get simple step by step solutions, and advance your customers’ experience.
Still need answers?
Browse some of our most commonly asked questions and get the answers you’re looking for.
What card types are supported by Eway?
Eway supports all the major card schemes globally, these include:
- American Express
What forms of billing does Eway support?
Credit Card – Setup a credit card on your MyEway account, and Eway will bill your transaction fees each month, with annual renewal automatically charged.
Note: Eway accepts Visa, Mastercard, American Express, Diners and JCB.
Recurring or Subscription Payments – You can set up Direct Debit by enabling Eway to bill your transaction fees, with annual renewals occurring automatically. This can be set up by completing a ‘Request to pay via direct debit’ form. You can get this form by contacting the Eway team.
To view your preferred billing method or to change your stored Card details, log into you MyEway account and navigate to MyAccount > Account Profile > Edit Billing Details.
I am an existing customer and I have an issue, who should I contact?
Phone our customer and tech support team Monday – Friday 8am to 6pm AEST by choosing option 2 on 1800 106 565 if you’re in Australia and 0800 392 947 if you’re in New Zealand. Need answers faster? Check out our knowledge base which is open to all of our merchants.
I need help signing up, who can I contact to get help with this?
Our friendly sales team are available Monday to Friday 8am to 6pm AEST and can be contacted by choosing option 1 on 1800 106 565 in Australia and 0800 392 947 in New Zealand.
If you’re calling from overseas. Visit Global Payments for solutions in your local area. Visit: https://www.globalpaymentsinc.com/en-us/worldwide for details.