Terms and conditions | Privacy policy | Anti spam policy

Terms and Conditions


  1. eWAY is the owner of trade marks, patents, trade secrets, copyrights, processes, know how, registered designs or other Intellectual Property and provides payment gateway services to online merchants. 
  2. eWAY has agreed to grant You with access to the Site, the Services, and use of certain Intellectual Property and Confidential Information as set out in this Agreement. 
  3. All products of eWAY or an affiliate including the eWAY website, payment processing pages and online documentation (collectively, the "Services") are subject to the Terms and Conditions stated below (which You agree may be modified from time to time on the Site) and such Terms and Conditions shall govern Your access to and use of the Site, the Services and any information, products, and/or features made available to You. 
  4. By the use of the Site or the Services You agree to comply with and be bound by this Agreement and if You are using the Site or Services for and on behalf of Your employer or any other person, You represent that You are authorised to accept this Agreement on Your employer’s or such other person’s behalf. If You do not agree to the Terms and Conditions set out below You agree that You will not use the Site or the Services. 

Terms and Conditions of Use

  1. Interpretation
    In these Terms and Conditions, the following terms have the following meanings
    1. "Account" means your user name and identifying particulars supplied to eWAY at the commencement of this Agreement. 
    2. "Agreement" means this agreement as amended from time to time including schedules and terms included by reference. 
    3. "Business" means all activities associated with on-line gateway transactions including purchases and refunds and includes development of the Site, the Services and Intellectual Property. 
    4. "Confidential Information" means all information acquired or created by eWAY during the course of or in connection with the Business by eWAY, including information about eWAY, the Business, processes, systems, equipment, dealings, transactions, policies, finances, organisation or personnel, or about those of its clients or anyone associated with it or them, unless that information is readily available to the public, and shall include (but not be limited to) eWAY's principles, policies, procedures, Intellectual Property and other documents, or material which eWAY may direct you to treat as Confidential Information.
    5. "Cardholder" means the person acquiring goods or services from You and payment for the goods or services is processed through use of the Services.
    6. "Cardholder Data" means information supplied by You to eWAY about the Cardholder, including but not limited to the Cardholder's name, credit card details, address and contact details.
    7. "Copyright Material" means any work or other subject-matter in which copyright subsists or is capable of subsisting under the Copyright Act 1968 (C'th) or equivalent legislation; 
    8. "Customer" means You and all users of the Site and the Services.
    9. "Customer Information" means all customer information about customers including name, address, contact details, use of Services, their arrangements with eWAY and their Internet Merchant Facility details.
    10. "eWAY" or "Us" refers to eWAY Payments Asia Pte Ltd and its related bodies corporate. eWAY is a business owned and managed by eWAY Payments Asia Pte Ltd.
    11. "Fee Schedule" is a schedule of fees set by eWAY at its sole discretion for use of the Site and the Services. The Fee Schedule can be found at https://eway.io/hk/plans-pricing.
    12. "GST" means any tax in the nature of a tax on or on the supply of goods, real property, services, or other things (or similar tax) levied, imposed or assessed by the Customer's location of business, which may operate at any time during the currency of this Agreement, other than any interest, fine, penalty, fee or other payment imposed on or in respect of such tax.
    13. "Intellectual Property" means all intellectual property rights of eWAY whether in relation to the Site or Services or otherwise and includes all or any of the following:
      1. the Trade Marks of eWAY whether in relation to the Site or Services or otherwise;
      2. the Trade Name or any other trade name under which eWAY sells or distributes its Services or the provision of eWAY Services;
      3. any present or future patents of eWAY which relate to the eWAY Site or Services or their manufacture or assembly and application for the grant of any such patents;
      4. the technical and other information or expertise devised, developed or acquired by eWAY or its employees or other applied in the development, servicing and sale of the Site or Services and in the management and operation of the Business;
      5. copyright of eWAY in any written material, plans, designs, logos, slogans, labels, insignia or other work relating to the manufacture, merchandising, displaying, promotion and selling of the Site or Services;
      6. designs, whether or not registered or protected by copyright devised or acquired by eWAY and applied to the Business, the Site or Services.
    14. "Live Gateway" a functioning gateway linked to your bank that allows processing of transactions.
    15. "Merchant Bank" a financial institution that provides Internet Merchant Facilities for the use of processing credit card transactions via the Internet.
    16. "Notice" means any notice given pursuant to clause 29 hereof.
    17. "Processes" include technologies, products, devices, processes or techniques.
    18. "Services" means credit card gateways to process on-line transactions through the site, and also access to an administration area on the eWAY website, to view transaction reports, update details, request refunds, and perform other administrative tasks relating to transactions processed via eWAY. eWAY provides a gateway which will connect to Your Merchant bank, allowing You to process credit card transactions online, through Your website. This operates by You posting specific data to the Live Gateway, which then connects to your bank via various connections that eWAY has in place. eWAY then receives the result of the transaction, be it successful or failed, which is then passed back to your website. eWAY also provides online reports of completed transactions, and support via either phone or email.
    19. "Site" means eWAY web site www.eway.io/hk
    20. "Terms and Conditions" means that terms and conditions set out in this Agreement whether expressly or by reference and includes amendments made to the Agreement.
    21. "Test Gateway" a gateway that allows you to test the functionality of eWAY, without processing transactions to your Merchant Bank.
    22. "Trade Name" means eWAY or other trading name of eWAY Payments Asia Pte Ltd.
    23. "Trial Period" a period of (30) days after the date of joining eWAY, ("the Trial Period").
    24. "Trade Marks" means the existing or future trade marks owned, used or developed by eWAY during the term of this Agreement
    25. "You" or “Your” includes and refers to all persons entering this Agreement with eWAY and where the context allows includes your partners, employees and agents. 

    In this Agreement:

    1. All monetary amounts are stated inclusive of GST and are payable in Singapore dollars, unless provided otherwise.
    2. Where the context permits, the singular includes the plural and vice versa.
    3. References to any "party" means a party to this Agreement and includes the successors, executors, administrators and permitted assignees (as the case may be) of that party.
    4. where a party consists of more than one person the liability of those persons in respect of the terms of this Agreement is joint and several.
    5. References to clauses, schedules and attachments are to clauses in, and the schedules and attachments to, this Agreement (unless stated otherwise). Each such schedule and attachment forms part of this Agreement.
    6. References in the schedules and attachments to "the Agreement" are references to this Agreement.
    7. References to any document (however described) shall include references to that document as modified, novated, supplemented, varied or replaced from time to time.
    8. References to a month or a year are references to a calendar month or calendar year.
    9. Where the context permits, references to a "person" include an individual, firm, company, corporation or unincorporated body of persons, any public, territorial or regional authority, any government, and any agency of any government or of any such authority.
    10. A reference to a time of day means the time in Singapore.
    11. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
  2. Formation of contract
    1. You represent and warrant that you are able to enter into a legally binding and enforceable contract with other persons and eWAY. You agree and acknowledge that you have entered into a legally binding and enforceable contract with eWAY by clicking the "Yes, I/we agree the Terms and Conditions set out by eWAY." checkbox during the registration process, by logging into MYeWAY or processing a transaction.
    2. In consideration of eWAY agreeing to Your use of the Site and/or the Services, You agree to comply with this Agreement and Your obligations and undertakings under the Agreement. eWay reserves the right to seek all remedies available by contract, law and in equity for any violation of the Terms and Conditions and any such violation of these Terms and Conditions may result in the suspension or cancellation of Your use of the Site and/or the Services. 
  3. Commencement and Term
    1. The term of this Agreement is 12 months commencing on the date of this Agreement and unless otherwise agreed in writing, shall be automatically renewed on the anniversary of you entering this Agreement and continue for successive 12 month periods unless either party gives the other written notice of termination in accordance with this Agreement.
    2. Before using the Site, you should read this Agreement carefully and ensure that you understand ALL of the Terms and Conditions. If you do not agree to ALL Terms and Conditions and accept them, then you must not use the Site or the Services. By logging into MYeWAY or processing a transaction you will be deemed to have accepted these Terms and Conditions.
    3. eWAY in its sole, absolute and unfettered discretion reserves and has the right to refuse, suspend or cancel your use of the Site and/or the Services in accordance with this Agreement without prior notice and to take such further action against You as may be appropriate. You agree and acknowledge that You will take no action in respect of any damage or loss You sustain no matter how arising from eWAY's cancellation or suspension of Your use of the Site or the Services in accordance with this Agreement. 
      You also agree that in circumstances where eWAY considers damages are not a sufficient remedy eWAY may seek injunctive relief against You and that You will not oppose applications seeking injunctive relief as may be brought by eWAY in respect of your use or proposed use of the Site or the Services.
    4. This Agreement and any terms incorporated by reference in the Agreement shall override any contrary terms or conditions previously published by eWAY.
    5. When a transaction is processed on the Live Gateway, through your eWAY Account, whether the transaction result is successful or not, you are agreeing to the Terms and Conditions.
  4. Amendment
    1. The terms of this Agreement may be amended by written agreement between the parties.
    2. These Terms and Conditions may be amended from time to time by eWAY by posting the amended Terms and Conditions on the Site or placing a Notice on the Site that the Terms and Conditions have been amended. The amended Terms and Conditions shall automatically be effective from the earlier of ;-
      1. 7 days after they are initially posted on the Site,
      2. Your entry to a new Agreement or the renewal of a term; and
      3. 7 days of Notice being given to you.
    3. You should ensure that you make yourself aware of any amendments that may be made to this Agreement. You acknowledge and agree that your continued use of the Site or the Services following the posting of any amendments will mean that You acknowledge the Terms and Conditions and its modifications and accept unconditionally any amendments made and agree to abide and be bound by such Terms and Conditions as amended. Should You object to any amendments made to the Terms and Conditions, You may immediately terminate use of the Site and/or Services and notify eWAY of such termination. This Agreement was last updated on 25 May 2015. eWAY also reserves the right to modify or discontinue all or part of the Site, temporarily or permanently, [with or without notice], and eWAY is not obligated to support or update the Site.
  5. Access
    1. eWAY, the developer of the Site and the Services, grants you non-exclusive access to the Site and the Services via an account for Your own personal use upon the terms set forth herein and solely to the extent necessary for Your permitted use of the Site and the Services. The Site and the Services, including any upgrades thereof and any code, program or software given to You to enable Your use of the Site or Services, shall remain the property of Web Active Corporation Pty Ltd and be subject to the restrictions set forth herein. You further acknowledge that all contents, material and information of the Site are proprietary to eWAY or to third parties from whom eWAY has obtained permission. 
    2. You may not assign or transfer any of Your rights or obligations under this Agreement without our prior written consent. No person who is not a party to this Agreement shall be entitled to any rights under this Agreement.
  6. Links to Third Party Sites
  7. Restricted Use
    1. You will not use the Intellectual Property to manufacture, have made, use or market a similar site or similar services in any location nor will You use the Intellectual Property for any purpose other than expressly permitted by eWAY. Where eWAY has indicated to You that the whole or any part or parts of the Intellectual Property comprises Confidential Information You will not at any time during the term (as renewed) of the Agreement or after its termination or expiry or the termination of this Agreement during the Trial Period disclose such Confidential Information or material to any person without obtaining eWAYs' express written consent. You will take such steps as may be necessary to ensure that any of Your employees, servants or agents do not disclose such Confidential Information including any Intellectual Property.
    2. You may not and warrant that you will not:-
      1. Copy, produce, transmit, transcribe, store in a retrieval system, or translate in any language (natural or computer) any part of the Site or the Services,
      2. transfer or attempt to transfer any part of the Site or Services or Your right to access them or otherwise make them available to any other person,
      3. attempt to discover eWAY's source code,
      4. Sublicense, rent or lease any portion of the Site or the Services;
      5. Reverse engineer, decompile, disassemble, modify, translate, make any attempt to discover the source code of the Site or Services, or create derivative works from the Site or Services except so far as such actions are permitted by applicable law notwithstanding this limitation or are approved in writing by eWAY.
      6. use the Site or the Services for any illegal purpose
      7. allow your Account to be used for any illegal purpose; or
      8. allow your Account to be used by another person for any purpose.
  8. Password Policy
    1. Your password for access to MYeWAY must:
      1. Be changed every 90 days.
      2. Not be the same as one of your last 4 passwords.
  9. Limited Trial
    1. Upon entering into this Agreement eWAY grants You a Trial Period during which eWAY warrants that no fees will be payable if you terminate the Agreement in writing and cease all use of the Site and Services.
  10. Fees
    1. During the term of this Agreement You must pay to eWAY the fees detailed at https://eway.io/hk/plans-pricing.
    2. You warrant that You understand and agree to the fee structure as outlined at https://eway.io/hk/plans-pricing. You warrant that You understand and agree that all transactions sent to the eWAY Test Gateways are FREE of charge, and that any transaction sent to the LIVE eWAY Gateways, whether successful or unsuccessful, purchase or refund, will be charged at the rates set out at https://eway.io/hk/plans-pricing.
    3. eWAY in its sole, absolute and unfettered discretion reserves the right to change any Fees charged for the Services or use of the Site at any time. In the event of an increase in a Fee that Fee will become payable from the earlier of:-
      1. 7 days after a Notice in respect of the fee is posted on this Site or given to You.
      2. Your entry to a new agreement or the renewal of a term
    4. If eWAY introduces a new Service, any Fees for the use of that Service are applicable from the commencement of the Service unless otherwise stated and by using that Service You warrant that you agree to the Fees applicable to that Service as set out at https://eway.io/hk/plans-pricing.
    5. Unless otherwise stated Fees are inclusive of GST and in quoted in Singapore dollars.
    6. No refund of fees is offered after the conclusion of the Trial Period.
    7. You must pay to eWAY within 14 days of being invoiced or receipt of a demand for payment or Notice for payment:
      1. all charges specified in this Agreement.
      2. any amount payable by You arising from your use of the Site or Services.
      3. any amount for which you are liable to eWAY under this Agreement in respect of any breach of the Agreement or otherwise.
      4. You authorise eWAY to charge all monies payable to eWAY under this User Agreement to your account.
      5. You will pay any monies payable to eWAY by such method as eWAY may reasonably choose. 
  11. Infringement
    1. If You learn of:
      1. Any infringement or threatened infringement of the Intellectual Property or Confidential Information; or
      2. Any common law passing-off which may cause deception or confusion to the public by a third party,
      You must immediately notify eWAY in writing giving particulars of the infringement or threatened infringement
    2. eWAY will at it's sole discretion institute and prosecute an action against in respect of the infringement.
  12. Costs for Breach
    1. If eWAY is required by You or by an order sought by You in any litigation in which you are involved whether under subpoena or order of a court of competent jurisdiction, including complying with any order for discovery or attending court to give evidence, you shall bear all costs incurred by eWAY in connection with the provision of such service, including eWAY's costs for taking legal or other professional advice or representation on a full indemnity basis.
    2. Further, you agree and acknowledge that where you take any action including legal action against or involving eWAY you will provide security for such costs to eWAY upon written demand.
  13. Termination
    1. Any fraudulent or damaging activities or attempts to comprise the eWAY service will give eWAY a right to immediately terminate this Agreement and your use of the Site or Services.
    2. eWAY shall have the right to terminate this Agreement forthwith by written notice to You if You breach an essential term of this Agreement or breach another term of the Agreement as specified herein. The following events are deemed to be a breach of an essential term of this Agreement.
      1. A failure by You to pay any monies payable to eWAY on the due date.
      2. You become insolvent or unable to pay Your debts in the ordinary course of business.
      3. In the case of an individual, if a petition for bankruptcy is presented or in the case of a company, if a receiver is appointed or a petition for the winding up of eWAY is presented.
      4. In the case of a company, You permit an order to be made or a resolution to be passed for the winding up of the company or if the company is placed under official management or a meeting is called for that purpose.
      5. You permit or propose a compromise or arrangement to be made between You and any of Your creditors.
      6. You assign all or part of Your assets for the benefit of any creditor.
      7. You or any of Your Directors is convicted of a criminal offence which in the case of an individual could carry a term of imprisonment or in the opinion of eWAY has or has the potential to cause damage or injury to the reputation and standing of eWAY.
      8. Your making of an assignment or attempted assignment for the benefit of credits.
      9. You purport or attempt to transfer, assign or deal with this Agreement or the Site or Services without the written consent of eWAY.
      10. You purport to or use and Site or Services which are not approved by eWAY.
      11. If You (or Your Directors or any one or more of them) do or neglect to do anything which in eWAY's opinion is likely to bring disrepute upon eWAY or prevent You or eWAY from properly performing Your or eWAY’s obligations under this Agreement. 
      12. If in eWAY’s reasonable opinion, the processing of Your transactions exposes eWAY to an unacceptable level of risk
    3. You shall compensate eWAY and eWAY shall be entitled to recover damages from You for breach. Such entitlement shall be in addition to any other right or remedy which eWAY may have. The acceptance by eWAY of arrears of monies shall not constitute a waiver of Your continuing obligation to pay monies on the due date.
    4. Without prejudice to eWAY's rights, in the case of any other term of this Agreement, You shall be guilty of a breach, non-observance or non-performance of the terms of this Agreement or Your obligations contained in this Agreement if you have not remedied such breach, non-observance or non-performance (if it is capable of remedy):
      1. In the case of any obligation to comply with any statutory law or regulatory obligation relating to the Business the use of the Site or Services, within 14 calendar days after written notice from eWAY;
      2. In the case of any other obligation, for a period of 7 Business Days after written notice from eWAY, then eWAY may by written notice terminate this Agreement.
      3. Notwithstanding the provisions contained in clause 11, if You have been guilty of any breach, non-observance or non-performance of the same obligation twice any period of one year, or if eWAY has given notice on not less than two occasions in any 12 month period, eWAY may terminate this Agreement forthwith by written notice to You without prior warning or notice if a third or subsequent breach, non-observance or non-performance occurs within a period of 6 calendar months from the second or last of such occurrences.
    5. Notwithstanding any other clause in this Agreement You may terminate this Agreement in writing, other than by email, to eWAY at any time. Such written notice is to be signed by You or in the case of a body corporate, a duly authorised officer or signatory. 
    6. eWAY may terminate this Agreement at any time upon providing You with 30 days Notice
    7. Termination of this Agreement whether by no matter how arising shall be without prejudice to the rights and obligations of the parties existing up to and including the date of expiry or termination including the right of the party terminating to seek and obtain damages for any breach of this Agreement by the other party or the other party's servants or agents.
    8. Termination on instructions from Your Merchant Bank
      1. Without prejudice to any other right of eWAY under this Agreement, if Your Merchant Bank requests that eWAY terminate your use of the Site and/or the Services or this Agreement for any reason eWAY may do so immediately without Notice being given
      2. In the event of termination on instructions from Your Merchant Bank You indemnify eWAY and hold eWAY harmless in respect of any loss or damage arising from such termination no matter how such loss or damage arises.
  14. Rights of Parties on Termination or Expiry
    1. On termination of this Agreement for whatever reason, the following shall apply from and after the expiry date or such termination.
    2. You shall immediately discontinue the use of the Site and the Services and cease to use the Intellectual Property, Confidential Information, and any other signs, displays or advertising material which contains reference to eWAY.
    3. You shall not represent or advertise that You were formally using eWAY.
    4. All fees previously paid remain the property of eWAY and You agree that there shall be no refund in respect of such Fees. You must further pay to eWAY any fees that have accrued but are unpaid as at the date of the termination or expiration. 
    5. You shall forthwith pay to eWAY without any deduction or right of set off all sums of money which may be due or payable by You to eWAY including all costs, expenses and disbursements of eWAY which in accordance with this Agreement are payable by You.
    6. You shall deliver up to eWAY or its nominated representative all stationery, literature and materials upon which reference to eWAY or any Intellectual Property, or Confidential Information may appear.
    7. You will ensure that all references to eWAY are removed at the first possible opportunity from all websites, telephone and other directories, directory assistance records, membership rosters and from any other publication.
    8. You shall immediately remove, paint out or cover all notices, display and advertising material which refers to or may be associated with eWAY. If You fail to carry out Your obligations and then fails within 14 days of a request to do so by eWAY, then eWAY shall have the power (without incurring any liability to You) and without the Your consent save the authority hereby given by You to remove such references at Your expense which expense You shall pay within 7 days demand.
    9. You shall forthwith return to eWAY or its nominated agent all items which may have been loaned to You by eWAY.
  15. Limit of eWAY liability
    1. The Site and Services are designed to merely clear transactions or data to Your selected bank using the existing banking network. eWAY accepts no responsibility for the delivery of the transactions to the eWAY server. These transactions may come from a variety of sources (e.g. Web, phone operator, database etc) It is Your responsibility to ensure that these details are correct (e.g. correct card number, amount) and securely passed to the eWAY server.
    2. To the fullest extent permissible by the applicable law, You release and indemnify eWAY from any and all loss or damage arising out of any loss of data or corruption of data during the transfer of such data to eWAY. 
    3. eWAY has no responsibility, for the settlement of transactions between any Merchant, You, it's financial institution or any other person.
    4. To the fullest extent permitted by the applicable law, eWAY specifically disclaims all representations, warranties, and conditions of any kind, whether express or implied, arising by statute, operation of law, usage of trade, course of dealing or otherwise, including but not limited to warranties or conditions of merchantability, fitness for a particular purpose, informational content, non-infringement or title with respect to the Site and/or Services, other than those contained in this Agreement. Except as otherwise limited, the aggregate liability of eWAY and eWAY’s related bodies corporate, directors, employees and agents to You in any circumstances arising out of or in connection with this Agreement or the use of Site and/or Services, is limited (to the fullest extent permitted by the applicable law) at the option of eWAY to the following: 
      1. in the case of any programming or software supplied or offered by eWAY:
        1. to the supply of those programs or software or programs or software of similar functioning again; or
        2. to the payment of the cost of having those programs or software supplied again; or
      2. in the case of Services supplied or offered by eWAY:
        1. to the supply of the services again; or
        2. to the payment of the cost of having services supplied again.
    5. To the fullest extent permitted by the applicable law, eWAY, its related bodies corporate, its directors, and its employees accept no liability for any loss (including loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction), or injury or any direct, indirect, consequential, special, punitive, or other damages caused by or as a result of: 
      1. your use of or inability to use the Site or Services;
      2. any virus or other harmful, or potentially harmful, code which may be transmitted in connection with Your use of the Site or Services;
      3. eWAY 's negligence or the negligence of any of its related bodies corporate, directors, officers, shareholders, employees, providers or agents arising from or related to this Agreement, the Site and the Services.
      4. Your provision of incorrect information.
      5. Your loss of information or data.
    6. eWAY's liability for any loss or damage under this Agreement or any statute is reduced by the extent that You have caused or contributed to such loss or damage. 
    7. To the fullest extent permitted by the applicable law, eWAY, its related bodies corporate, its directors, and its employees shall not be liable to You or any third parties in any circumstances for any indirect, consequential, special or incidental loss or damage or any of loss of profits (whether direct or indirect), loss of or damage to business, revenue, data, opportunity, anticipated savings, wasted expenditure, reputation or goodwill (including any claim arising from or as a result of any such loss or damage) whatsoever and howsoever arising, regardless of the cause of action and regardless of whether foreseeable or advised or contemplated beforehand of the possibility of such loss or damage.
    8. The laws of certain states or jurisdictions do not allow limitations on warranties or exclusion or limitation of certain damages. If these laws apply, some of the disclaimers, exclusions or limitations may not apply to You, and You may have rights in addition to those contained in this Agreement. The liability of eWAY and its related bodies corporate, its directors, and its employees is limited to the greatest extent permitted by the applicable law.
  16. eWAY warranty
    1. eWAY warrants that the use of any or all of the Intellectual Property according to this Agreement in connection with the Site or Services will not result in the infringement of proprietary or third party rights except that in respect of contents, information and material on the Site provided by third parties, eWAY does not assume any liability for such contents, information and material on the Site provided by third parties or any intellectual property rights infringement by such third parties.
    2. eWAY indemnifies You against any losses, costs, actions, claims, demands, expenses, judgments, court orders or other liabilities arising directly out of or in connection with any claim made against You by a third party on the grounds that by virtue of rights to which such third party lays claim, under letters patent or copyright (whether registered as a design or not) or any other similar right or claim, such third party is entitled to prevent or interfere with your use of any or all of the Intellectual Property pursuant to this Agreement.
    3. eWAY also indemnifies You against any claim by Your customers in respect of any loss or similar to those in 14.2 injury and court fees and expenses or damages and costs and loss or injury suffered by compliance with an injunction order on the part of such a customer or third party.
    4. The Site is provided by eWAY on an "as-is" and “as available” basis and the only obligations on eWAY are set out in this Agreement. eWAY gives no representation, warranty or condition, express or implied other than those expressly set out herein. eWAY does not warrant that the functions contained in this Site and the Services provided will be uninterrupted, always available or error free, that defects will be corrected, or that this Site, or eWAY's hardware or computer systems are free of viruses or other harmful components or programs. eWAY does not warrant or make any representations regarding the accessibility or the use or the results of the use of this Site or the Services and You hereby acknowledge that You have relied on Your own enquiries and inspection in relation to the Site and the Services including "Test Gateway" transactions and the use of the Site and Services during the Trial Period before entering into this Agreement and using the Site or the Services at Your own risk. 
    5. eWAY does not give a warranty of completion of transactions. eWAY does not warrant that any Merchant or financial institution will complete a transaction. eWAY accepts no liability associated with such risks. You agree that you accept these risks and indemnify and hold harmless eWAY in respect of such risks to the fullest extent permissible by law. 
    6. You acknowledge that You use the Site at Your own risk and You also understand and agree that any material or data downloaded or obtained from the Site and/or Services is done at Your own discretion and risk and that You will be solely responsible for any damage to computer system, loss of service or loss of data that results from the download or use of such material or data.
  17. Your Indemnity
    1. In this clause "eWAY" includes parent companies, subsidiaries, officers, directors, employees and agents. To the fullest extent permitted by the applicable law, You indemnify and hold harmless eWAY against any claim, loss, liability, cost or expense, including legal costs on a full indemnity basis, made against or incurred by eWAY in relation to:-
      1. personal injury or death;
      2. property damage;
      3. economic loss;
      4. civil or criminal penalty; or
      5. consequential loss
      6. any other matter Arising out of any breach by you of this Agreement or
      7. any negligent or criminal act or omission by you;
      8. compliance by eWAY with eWAY's obligations under this Agreement or
      9. eWAY's exercise or failure to exercise any right under this Agreement. 
    2. Your indemnity includes all claims, demands, proceedings, damages (actual, special or consequential) of every kind and nature, known and unknown, including but not limited to demands, proceedings, damages (actual, special and consequential) of every kind and nature taken by any third party due to or arising out of your breach of this Agreement or by your violation or breach of any law or any rights of a third party.
    3. You agree and acknowledge that You and not eWAY are liable for all loss and damage no matter how arising which is caused or contributed to by your use or misuse of the Site or the Services.
    4. You indemnify and hold eWAY harmless in respect of any loss or damage sustained by you as a result of eWAY's refusal to renew or enter into an Agreement with You and agree and acknowledge that eWAY's refusal does not amount in anyway to a restraint of trade.
    5. You indemnify eWAY in respect of all loss or damage no matter how arising caused by unauthorised, illegal or improper access to the Site or the Services from any terminals or access points within Your control, custody or power.
  18. Authorisation for Corrections
    1. You authorise eWAY to correct any errors on your account.
  19. Marketing
    1. eWAY reserves the right to use your company or trading name in any promotional or marketing material it deems fit and You hereby give Your express consent for such right of eWAY. This may be of the form print, TV, radio or Multimedia (including Web). Example uses may include; promotional flyers, or website case studies. 
  20. Confidentiality
    1. You acknowledge and undertake to eWAY that:
      1. all information, documents, data and any other material which is provided by eWAY to You or Your directors, officers, employees and agents in connection with this Agreement and all copies of such information, documents, data and material made by You or Your directors, officers, employees and agents or a third-party is and remains the exclusive property of eWAY;
      2. You will use the Confidential Information for the sole purpose of the exercise of the rights and performance of the obligations under this Agreement;
      3. You will only disclose the Confidential Information to such of Your officers, employees, agents and advisers to whom it is necessary to disclose the Confidential Information for the purposes of this Agreement and the use of the Site and the Services ;
      4. You will not, and will ensure that Your officers, employees, agents and advisers will not, use, provide or disclose the Confidential Information to any person, other than as expressly permitted in this clause;
      5. You will take all steps necessary to prevent or stop, and comply with all reasonable directions of eWAY in respect of, suspected or actual breaches of, or defaults under this clause;
      6. You will promptly notify eWAY if it suspects, or becomes aware of, any unauthorised access, use or disclosure of any of the Confidential Information and will give eWAY (at Your cost if the unauthorised access, use or disclosure is as a result of a breach of, or default under, this Agreement) all reasonable assistance in connection with any action which eWAY may take, or proceedings which eWAY may institute, in respect of the unauthorised access, use or disclosure; and
      7. You will, and will procure that Your agents and advisers will, return to eWAY all Confidential Information at the end of the term or upon termination of this Agreement.
      8. You agree that you will not during the term of the Agreement, or at any time after the termination of the Agreement (howsoever this may occur) disclose to any other person (without the previous consent in writing by eWAY) either directly or indirectly, any Confidential Information relating to eWAY of which you became possessed whilst subject to this Agreement, nor use of any such Confidential Information in any manner which may cause or be calculated to cause injury or loss to eWAY howsoever arising.
      9. Without limiting the generality of the foregoing clause, eWAY's Confidential Information shall include information which eWAY directs You to treat as confidential and shall include (but not be limited to) eWAY's (documents, client lists, client cards, job orders, eWAY's principles, policies and procedures or other documents you came into possession in the course of this Agreement).
      10. Upon termination of this Agreement, or at any time on the request of eWAY, you will immediately deliver up to eWAY all documents which were prepared by or on behalf of eWAY and which are in your care, custody, or control, and all other property belonging to eWAY.
      11. You must treat as confidential all information gained during the term of this Agreement that relates to clients of eWAY and utilise your best efforts to ensure that any employees under your supervision or control also do so.
  21. Trade Mark
    1. This Agreement does not grant You any rights in connection with the Trademarks (registered or otherwise) of eWAY. eWAY and its business partners may have rights in other names, trademarks, logos and symbols contained in the Site (“Other Marks”) and nothing on the Site shall be construed as granting any licence or right to use any of the Trademarks or Other Marks without the prior written consent of eWAY.
    2. You will not at any time during or after the expiry or termination of this Agreement, contest or challenge in any legal proceedings or otherwise the proprietorship of eWAY in the Intellectual Property.
    3. Except for the limited use and access rights and licences described in this Agreement, You do not, by virtue of this Agreement, acquire any interest or rights in the Service, the Site, the Trademarks, the Intellectual Property or any other technology, software or intellectual property provided or made available by eWAY. You shall not in any manner represent that You have any proprietary rights in the Intellectual Property. 
    4. In so far as the Intellectual Property or any components of the Intellectual Property are the subject of registrations or applications for registrations under applicable statutes, You shall do nothing to challenge, oppose, dispute or impugn the validity of such applications or registrations and shall take all necessary steps as may be required by eWAY to assist in maintaining or obtaining such registrations.
    5. If You become aware of any claims against or infringements of any rights associated with the Intellectual Property, then You shall forthwith notify eWAY and eWAY at its sole discretion may elect to defend or prosecute any action relating to the Intellectual Property. In relation to any proceedings or claims to protect or defend the Intellectual Property, You, if required by eWAY, shall render all assistance including if necessary, providing evidence and being named as a party to any legal proceedings.
    6. At the expiry or termination of this Agreement, all of Your rights in respect of the Intellectual Property shall cease.
    7. eWAY may change the Intellectual Property which You are permitted to utilise at any time for any reason.
    8. You may not use the Intellectual Property in a manner which may place the Intellectual Property at risk of loss or loss of value to eWAY.
  22.  Cardholder Data
    1. eWAY will hold and store the Cardholder Data in accordance with the requirements of the Singapore Personal Data Protection Act 2012 (PDPA), the Singapore Privacy, and applicable industry standards, including but not limited to, the Payment Card Industry Data Security Standard ("PCI") and eWAY's data retention policy.
    2. You acknowledge and agree that:
      1. You have no right to the Cardholder Data or to access the Cardholder Data; and
      2. eWAY has no obligation to provide you with the Cardholder Data or access to the Cardholder Data.
  23. Privacy
    1. In this clause, "Personal information" has the same meaning as it has in the Privacy Act 1988 (Cth) ("Privacy Act").
    2. eWAY agrees, in relation to Personal Information which You disclose to eWAY pursuant to these Terms and Conditions:
      1. not to do an act, or engage in a practice, that would breach an Information Privacy Principle ("IPP") contained in the Privacy Act if that act or practice were done or engaged in by your agency; and
      2. not to authorise any subcontractor to do an act, or engage in a practice, that would breach an IPP if that act or practice were done or engaged in by your agency.
    3. You agree that an act done or a practice engaged in by eWAY, or by a subcontractor, for the purposes of meeting (directly or indirectly) an obligation under these terms and conditions is authorised by this clause for the purposes of sub-sections 6A(2) and 6B(2) of the Privacy Act, even if the act or practice is inconsistent with a National Privacy Principle contained in the Privacy Act or an approved privacy code that applies to eWAY or a subcontractor.
    4. You warrant that all Personal Information which you disclose to eWAY is up-to-date, complete and relevant to the purpose for which it was disclosed to eWAY.
  24. Prior Agreements
    1. This Agreement supersedes any prior agreements between the parties whether such be written or oral in respect of the same subject matter and any such prior agreements are cancelled but without prejudice to any rights which have already accrued to either of the parties under those agreements. 
  25. Rights Cumulative
    1. All rights granted to either of the parties shall be cumulative and no exercise by either of the parties of any right under this Agreement shall restrict or prejudice the exercise of any right granted by this Agreement or otherwise available to it.
  26. Costs
    1. You shall pay Your own costs in respect of this Agreement.
  27. Set Off
    1. eWAY shall have the right to set-off against any payment due by eWAY to You any amount owed to eWAY by You. Upon termination or expiration of this Agreement for any reason, You shall pay any amount due to eWAY immediately with no right to set-off.
  28. Waiver
    1. The failure by eWAY to enforce at anytime or for any period anyone or more of the Terms or Conditions of this Agreement shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement and no custom or practice of the parties at variance with the terms of this Agreement shall constitute any waiver of eWAY's rights.
  29. Force Majeure
    1. Neither party shall be considered in breach of this Agreement or be liable for any losses arising out of the delay or interruption of performance of its obligations where performance of its obligations under the Agreement is by any cause beyond the reasonable control of the parties rendered impossible or delayed. 
    2. If the reason for the inability to perform or delay in performance referred to in clause continues for a continuous period of 30 days, either party may by written notice to the other terminate this Agreement.
  30. Survival of Obligations
    1. Any provision of this Agreement intended to survive termination or expiry of this Agreement survives termination or expiry of this Agreement.
    2. The representations, warranties and indemnities contained in this Agreement survive its expiry or termination and the discharge of any of eWAY's or your obligations to the other and to other Members.
  31. Bank Referrer
    1. eWAY acts as a referrer for our partner banks. As a referrer eWAY may receive a referral fee from this party.
  32. Severability
    1. If any provision of this Agreement is or becomes wholly or partially invalid or unenforceable for any reason then from the date of the invalidity or unenforceability:-
      1. If the offending provision can be read down in any way to make it valid and enforceable by any means without materially changing its effect, it must be read down or amended to the extent necessary to achieve that result; and
      2. Otherwise:
        1. the offending provision shall be severed from this Agreement and the remaining provisions will operate as if the severed section had not been included; and
        2. the parties must negotiate in good faith to replace the severed provision with one that is valid and enforceable and provides as near as possible the same effect as the severed provision.
      3. Any provision of this Agreement, which is or becomes unenforceable for any reason will be ineffective or severable to the extent only of such unenforceability or invalidity and will not invalidate the remaining provisions.
  33. Performance
    1. The parties shall do, sign, execute and deliver and shall procure that, if any, each of its employees and agents, does, signs, executes and delivers all documents, monies, instruments and performs every act reasonably required of it or them by notice from another Member to a Transaction to effectively carry out and give full effect to the Transaction and the rights and obligations of the Members involved in that Transaction.
  34. Notices
    1. All notices must be in writing and be given by any one or the following means:-
      1. By delivering it to the address of the party specified in this Agreement.
      2. By sending it to the address of the party by pre-paid mail.
      3. By emailing it to the address of the party and on the next business day giving it by either of the means set out (a) or (b)
      4. By sending it by facsimile transmission to the facsimile number of the party.
      5. The postal address, facsimile number and email address of each party is set out below.
    2. A notice is deemed to have been given
      1. (a) If given in accordance with 33.1 (a) the next business day after the day of delivery.
      2. (b) If given in accordance with 33.1 (b) 3 business days after the date of posting.
      3. (c) If given in accordance with 33.1 (c) or (d) the next business day after sending or transmission.
  35. Governing Law and Jurisdiction This Agreement is subject to the laws of Singapore.
    1. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of Singapore.

Privacy Policy

eWAY Payments Pte Ltd ACN 086 209 483 trading as “eWAY” (“eWAY”) regards customer privacy as an important part of our relationship with our merchants and partners. eWAY is bound by the Singapore Personal Data Protection Act 2012 (PDPA) and the Singapore Privacy  (collectively, Privacy Law). The following privacy policy applies to all eWAY users and sets out the way in which eWAY collects and uses personal and corporate information, and other requirements as set out in Privacy Law.

Last Updated: 25th May 2015

Collection of Information

In order to use the eWAY Payment Gateway (eWAY), we require certain personal and corporate information relating primarily to your Internet Merchant Facility (including your Merchant Number, Terminal ID and/or Settlement Account, depending on your merchant bank).

We collect corporate information, including your company name, website, email address, type of business and ABN.

We collect personal information such as your name, email address, telephone number, address, credit card information and date of birth.

The information we collect (whether personal or corporate) is collected in one or more of these ways: 

  •   through disclosure of such information by you through eWAY’s website;
  •   over the phone to an eWAY representative; or
  •   from a third party engaged by you (such as a web developer).

Where information is provided to us by a third party engaged by you, we are typically only provided with your name, phone number and/or email address.

We collect personal and corporate information for the purpose of providing you with eWAY’s payment gateway product and a high level of customer service.

Any communication with us (regardless of mode) is recorded and stored in order to provide service references, ensure compliance with our service standards and to assist in our staff training and development initiatives.


In order to use this Website, you must first complete the registration form and create a username and password. During registration you must provide us with certain personal information (such as name and Email address). We use this information to contact you about the services on our site in which you have expressed interest.

You have the option to provide company demographic information (such as industry type and business size) to us; we encourage you to submit this information so we can provide you with a more personalised experience on our site. eWAY is the sole owner of the information collected on www.eway.io/hk. eWAY collects personal information from our users at several different points on our Website.

Use of Collected Information

When we collect your personal or corporate information, we use that information to:

  • establish an eWAY account and a merchant account at a financial institution – this may include us providing your personal and corporate information with a financial institution;
  • manage an existing payment gateway and merchant relationship;
  • engage in direct marketing to you (in any medium);
  • testimonials and client/ partner listings on our website and within marketing materials; and
  • inform third parties other than financial institutions who provide us services – we do not however provide personal information to such third parties, without your prior consent. 

Where we disclose your personal or corporate information to third parties, it is solely for the purpose of such third parties establishing your merchant account and processing payments. 

We have subsidiaries in Singapore, Malaysia, Hong Kong, Australia, New Zealand, the United Kingdom and Canada and so we may disclose your personal and corporate information to recipients in these regions. We may notify you, by amending this privacy policy or otherwise, should we disclose any personal information to any other jurisdiction. If we notify you of such disclosure, we will advise you of the country in which the overseas recipient is located. 

By providing us with Your information, You irrevocably consent to the collection, use and disclosure of Your personal data by Us for purposes described herein. For the avoidance of doubt, You agree that this paragraph constitutes valid notification of purpose and consent for the collection, use and disclosure of personal data by Us as required under Section 20 of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). For purposes of this paragraph, “personal data” mean data, whether true or not, about You who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access. If You do not wish for Us to use Your personal data or disclose Your personal data for any of the purposes described herein, You may withdraw Your consent at any time by writing to our data protection officer via Customer Support at compliance@eway.io or by contacting Us by telephone or postal mail at the contact information listed below, however, depending on the circumstances and the nature or extent of Your withdrawal, Your withdrawal of consent may result in our inability to provide You with our Services and hence may result in the termination of your relationship and/or account(s) with eWAY.


If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use only session ID cookies, and not persistent cookies. We use session cookies to make it easier for you to navigate our site. We may use both session cookies (which expire when you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our site. You can remove persistent cookies by following directions provided in your Internet browser's technical information. In general, we use the information that is collected through the use of cookies on our Site to make the Site more useful to you and to tailor your experience with us and our communications with you to meet your special interests and needs. 

Some of the ways in which we use cookies may include the following:

  •   When you register for any of eWAY's services, we use cookies to make it easier for you to navigate through and complete the registration form. 
  •   When you login to MYeWAY, we use cookies to easily authorise your credentials as you navigate through our secure pages. 
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our administration area, may be limited. 

Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to, or control over, these cookies. 

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any third party, whether or not affiliated with eWAY.


eWAY uses your personal information for essential communications, such as confirmation Emails, accounts information, and critical service details. We may also use this information for other purposes, including direct marketing. If at any time you wish not to receive such correspondence, you may request to be removed from any mailing lists by emailing us at compliance@eway.io.

Third Parties

We use third parties to provide the essential links between the merchants, the banks and ourselves in order to provide credit card payment gateway services on our site. When you sign up for eWAY, we will share your Internet Merchant Account details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

eWAY does not share any information with third parties for any unknown or unrelated uses.

Clear Gifs (Web Beacons /Web Bugs)

Our third party advertising partners, such as Google Adwords, and tracking utility partners, such as Direct News, may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

To learn more about our advertising company's use of clear gifs, please go to https://adwords.google.com


If you use the eWAY forum on this site, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.


For the avoidance of doubt, in the event that any applicable laws, regulations, governmental directives or notices permits us to collect, use or disclose Your personal data without Your consent, such permission granted by the law or the relevant legislations shall apply. We reserve the right to disclose your personal information as required or permitted by law (including Privacy Law) and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.


We may post customer testimonials on our website which may contain personal information such as the customer's name. We will obtain your consent to use your personal information prior to posting the testimonial. If at any time you no longer wish to have any testimonial you have provided posted on the website you may request for it to be removed by emailing us at compliance@eway.io.

Partner's Directory

eWAY provides free-of-charge a directory for associated partners to join. eWAY associated partners generally include third party applications that contribute to the functionality of the Gateway Services. The process of registering for the partner directory is initiated and completed entirely by the partner, with all information submitted by the partner. If at any time the partner feels that they no longer wish to be a part of this directory they can request to be removed by emailing us at compliance@eway.io.

Links and other eWAY sites

There are many external links on the eWAY site. The terms and conditions set out in this privacy statement only cover sites operated by eWAY, which include www.eway.com.au, www.eway.co.nz, www.eway.co.uk, au.myeway.com, and quote.eway.com.au . If you follow a link to any of these other websites, please note that they may have their own privacy policies and that eWAY does not accept any responsibility or liability for such policies. Please check such policies before You submit any personal data to these websites. 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Website, you can email us at compliance@eway.io.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on the Your Profile page in the eWAY Administration Area or by emailing our Customer Support at compliance@eway.io or by contacting us by telephone or postal mail at the contact information listed below.


If you wish to lodge a complaint about our handling of your personal information or our compliance with our privacy policy or Privacy Law, you may lodge the complaint by emailing our data protection officer (for purposes of the PDPA) via Customer Support at compliance@eway.io or by contacting us by telephone or postal mail at the contact information listed below.

We will contact you to acknowledge your complaint as soon as possible after receiving your complaint. We will investigate your complaint and provide you with a written response. If we are unable to resolve your concern, you may request an independent person to investigate your complaint, such as the Privacy Commissioner. 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

eWAY Payments Pte Ltd
60 Robinson Road
#11-02 BEA Building

Email: compliance@eway.io

Anti-Spam Policy

eWAY believes that the privacy of its users is of the utmost importance, and all efforts are made to ensure that any communications from eWAY are carried out to benefit our valued merchants.

eWAY uses third-party tools for all mass email campaigns, allowing users to unsubscribe should they wish to no longer receive emails from us. These tools allow us to manage our email lists and ensure that once a user has unsubscribed they can no longer be contacted. These tools abide by anti-spam laws and make all efforts to ensure that any email communication is carried out to benefit recipients.

eWAY adheres to the Singapore Spam Control Act of 2007.

Should you receive any communications from eWAY and no longer wish to do so, please unsubscribe by sending an email to compliance@eway.io.